We sat down with the Head of Business Change and his three team managers: PM, BA and PMO. We established a clear outcome and listened to the colourful descriptions of the behaviour they want to move away from and to create. From their a creative and chaotic process led to the idea of the cycling team story to bring out the behaviours to be worked on. The scenario is a metaphoric satire of the organisation, whilst taking care not to mimick anyone.
A team of one lead facilitator and four professional actors delivered a six hour event. The schedule was a mix of acted scenes, improvised scenes with audience interaction, audience discussions and learning workshops. The conclusion focused entirely on Leaseplan, getting the audience into a serious debate with each other about what they wanted to change.
For the first time, at this event, a customer joined our team of actors and played a major part in the story, as a very bolshy customer. It's not something we would ask for but it worked brilliantly, and Marie played it beautifully.